Job Description
IT Support SpecialistDonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in helpdesk or desktop support. If you enjoy working with tech and with people, apply now!DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.Working as an IT Specialist for DonorConnect will give you the opportunity to do lots of different things. You will assist our Manager of Information Technology with the day-to-day operations of our IT program. You will be the go-to for any first level IT support issues including hardware and software troubleshooting, fixing network issues, operating system errors, printing, and account access issues. You will install software and hardware as necessary, help move and change computer workstations, printers, phones, conference rooms, and other peripheral devices. You will analyze logs and identify potential issues. As the IT Specialist you document, track, and monitor our problem resolution process and ensure that user requests are completed accurately and on time. Finally, we at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect, and expertise.MINIMUM QUALIFICATIONSTraining/Education/Certification:Associate 's degree in Information Technology or similar field preferred, and/or equivalent combination of education and relevant work experienceExperience Required:1-2 years experience in a similar position.Knowledge/Skills/Abilities:Ability to communicate technical information to non-technical personnelAbility to learn and support new systems and applicationsSkill in organizing resources and establishing prioritiesExcellent verbal and written communication skillsSupport on operating systems, such as WindowsSupport on a wide range of applications, including Office 365 and Microsoft OfficeSupport for conference room/hybrid workforce solutionsSupport for various phone and voice applicationsProlonged periods sitting at a desk and working on a computerMust be able to move up to 10 pounds at times with or without reasonable accommodationAbility to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writingDonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!Must be able to pass a comprehensive background check and drug screen.
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