Job Description

Position Overview:

Reporting directly to the Area Director of Sales & Marketing, the Sales Manager will play an important role in achieving the hotel’s overall revenue goals while representing the property and Hyatt brand with professionalism and enthusiasm. The ideal candidate is a highly motivated hospitality sales professional with strong knowledge of the San Francisco market, excellent relationship-building skills, and a proven ability to generate new business and convert opportunities into revenue.

Position and Key Responsibilities:

• Develop and execute an effective sales plan focused on achieving or exceeding assigned revenue goals.


• Identify, prospect, and solicit new business opportunities within assigned market segments.


• Manage and grow a portfolio of existing accounts while continuously identifying opportunities for increased production.


• Conduct outside sales calls, client visits, networking events, presentations, and site inspections.


• Develop relationships with corporate accounts, meeting planners, travel professionals, tour operators, leisure partners, and other strategic accounts.


• Generate leads through proactive prospecting, networking, referrals, industry events, and market research.


• Respond promptly and professionally to RFPs, inquiries, and business opportunities.


• Negotiate rates, packages, and contracts within established hotel guidelines.


• Work closely with the Revenue Management team to maximize rate, occupancy, and overall profitability.


• Monitor production of assigned accounts and take appropriate action when business levels fall below expectations.


• Achieve individual and team sales goals as established by the Area Director of Sales & Marketing.


• Maintain accurate records of account activity, contacts, opportunities, and production.


• Participate in client entertainment and industry networking activities as appropriate.


• Represent Hyatt Centric Fisherman’s Wharf San Francisco at trade shows, sales missions, community events, and industry functions.


• Conduct hotel tours and site inspections for prospective clients and meeting planners.


• Communicate client expectations clearly to operational departments and assist in ensuring a seamless guest experience.


• Support pre-arrival planning and client communication for important groups and accounts.


• Work closely with Front Office, Food & Beverage, Events, and other departments to maximize the guest and client experience.


• Participate in weekly sales meetings, revenue meetings, forecasting discussions, and property leadership meetings as requested.


• Assist with special projects and initiatives supporting the overall performance of the hotel.

Required Software Knowledge

Candidates should possess working knowledge of the following systems:

Hospitality Systems

• Lighthouse


• Synxis


• Ideas


• Opera


• Delphi

Business Software

Microsoft Office Suite

• Excel (advanced)


• Word


• Outlook


• PowerPoint


• Teams

Google Workspace

Adobe Acrobat

Zoom

Microsoft OneDrive or SharePoint

Qualification Standards:

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field preferred.


• Minimum 2-3 years of hotel sales experience, preferably in a full service, boutique, or lifestyle hotel environment.


• Strong knowledge of the San Francisco hospitality market.


• Proven track record of meeting or exceeding revenue goals.


• Excellent presentation, negotiation, and communication skills.


• Ability to prioritize multiple projects and manage competing deadlines.


• Strong organizational and time management skills.

Due to the dynamic nature of the hospitality industry, the Sales Manager may be required to work varying schedules to reflect the business needs of the Hotel, including but not limited to weekends and holidays.

Salary Range: $90K-$100K + Incentive Program

About Hyatt Centric

Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds®and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Management Benefits:

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.

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