Job Description

Job Title

Secretary

Duties

Duties include, but are not limited to:

• Manage complex executive calendars; set priorities; resolve conflicts; coordinate representation by appropriate officials.
• Independently schedule and coordinate in-person/telephone/virtual meetings; prepare read-ahead materials; handle logistics.
• Track and close suspense items; brief leadership on approaching deadlines or risks.
• Review, edit, and clear outgoing correspondence for completeness, tone, policy conformance, grammar, and required clearances.
• Draft complex replies and executive summaries using VA policies and local procedures.
• Serve as liaison to internal/external stakeholders (VISN, VHA Central Office, congressional staff, VSOs) on administrative issues.
• Screen visitors and calls; resolve matters under policy; route actions and follow up systematically.
• Design, implement, and enforce standardized filing/publication systems per VA records and privacy; audit for compliance.
• Process incoming/outgoing materials; create, edit, format, and produce documents to executive standards and deadlines.
• Interact with Veterans, families, and the public courteously and tactfully; provide consistent information per policy.
• Resolve routine and sensitive administrative issues at the lowest level; escalate only when policy requires.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, subject to change based on the needs of the facility.

This is not a virtual position.

Position Description/PD#: Secretary/ PD033700

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved.

Permanent Change of Station (PCS): Not Authorized

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